Refund policy

Refund & Returns Policy

Last updated: July 2026

At EzyNails, we want you to shop with confidence. If something isn't right with your order, we're here to help.

Returns at a Glance

✓ 14-day return window on eligible items

✓ Items must be unused and in original condition

✓ Contact us before returning your order

✓ Refunds processed once your return has been received and inspected

✓ Fast, friendly NZ customer support

Change of Mind Returns

If you've changed your mind, you may return eligible items within 14 days of receiving your order.

To qualify for a return, products must be:

  • Unused
  • Unopened
  • In their original packaging
  • In resaleable condition

Unfortunately, we cannot accept returns for products that have been opened or used due to hygiene reasons.

Faulty or Incorrect Items

If you receive:

  • a faulty item
  • a damaged product
  • the wrong item

please contact us within 7 days of delivery.

We'll work with you to resolve the issue as quickly as possible by offering a replacement, exchange or refund where appropriate.

Please include:

  • your order number
  • a description of the issue
  • clear photos if applicable

How to Start a Return

Email us at:

gorgeous@ezynails.co.nz

Please include:

  • your order number
  • the item(s) you wish to return
  • the reason for your return

We'll provide instructions before sending anything back.

Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs.

If we've made an error or your item is faulty, EzyNails will arrange an appropriate solution at no additional cost.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow 3–5 business days for your bank or payment provider to complete the transaction.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different style, simply place a new order after your return has been approved.

Need Help?

We're always happy to help.

Email: gorgeous@ezynails.co.nz

Phone: +64 9 283 9015

Address

217 Hokianga Road

Dargaville 0310

Northland

New Zealand

 

If an item is faulty, damaged or not as described, we'll always work with you to provide an appropriate solution. Your rights under New Zealand consumer law are always protected.