Refund policy

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Refund & Returns Policy

Last updated: October 2026

Hey Gorgeous! We want you to shop with confidence. If something isn't right with your order, we're here to help.

Change of mind returns

If you've changed your mind, you can return eligible items within 14 days of receiving your order. To qualify for a return, products must be:

• Unused
• Unopened
• In their original packaging
• In resaleable condition

For hygiene reasons, we can't accept returns of products that have been opened or used.

Faulty or incorrect items

If you receive a faulty item, a damaged product or the wrong item, please contact us within 7 days of delivery. We'll work with you to sort it out as quickly as possible, with a replacement, exchange or refund where appropriate.

Please include:

• Your order number
• A description of the issue
• Clear photos if applicable

Return shipping

For change of mind returns, customers are responsible for return shipping costs.

If we've made an error or your item is faulty, EZYNails will arrange an appropriate solution at no extra cost.

Refunds

Once your return has been received and inspected, we'll let you know the outcome. If approved, your refund will go back to your original payment method.

Please allow 3–5 business days for your bank or payment provider to complete the transaction.

Exchanges

We don't currently offer direct exchanges. If you'd like a different style, simply place a new order once your return has been approved.

If an item is faulty, damaged or not as described, we'll always work with you on an appropriate solution. Your rights under New Zealand consumer law are always protected.